Case Study: Kalaam Telecom expands cloud PBX services in Saudi Arabia with PortaOne

Kalaam Telecom - Customer Case Study

Kalaam Telecom, a provider of enterprise telephony services in the Gulf region, faced significant challenges expanding its cloud PBX offerings into Saudi Arabia. The strict regulatory environment required all servers to be located within the country, and the market was unfamiliar with cloud-based telephony solutions. Partnering with vendor PortaOne and utilizing the PortaSwitch platform, Kalaam sought to navigate these hurdles to break into this new market.

PortaOne provided the flexible PortaSwitch solution, which included a separate license for a local server deployment within Saudi Arabia to ensure regulatory compliance. This allowed Kalaam Telecom to successfully launch and become the first ISP in the Gulf region with licensed fixed voice operations in three countries. The vendor's adaptable platform enabled Kalaam to confidently enter the massive Saudi market and convince local businesses to adopt their modern, cost-effective cloud PBX and unified communications services.

Kalaam Telecom

Kamlesh Mishra

Senior Solution Architect