Case Study: Virtual Call achieves scalable self-service cloud PBX automation with PortaOne

From Administrative Burden to Self-Service with PortaOne: The Transformative Journey of Virtual Call

Virtual Call, a Switzerland-based cloud PBX provider, found its growth constrained by the overwhelming administrative burden of manually managing complex client accounts. Their small team was bogged down with tasks like data entry and service customization, which prevented them from scaling operations or pursuing larger contracts. They turned to vendor PortaOne and its PortaBilling and automation solutions to find a way to automate their processes and enable customer self-service.

PortaOne implemented a phased, low-code solution using PortaOne Workflows to integrate Virtual Call's CRM and accounting systems, creating a self-service sign-up portal and a Cloud PBX Self-Care Portal. This allowed customers to independently manage their accounts, from sign-up to configuring complex features. The automation freed Virtual Call's team to focus on strategic growth, enabling them to pursue and secure larger, more lucrative contracts while maintaining their high standard of customer service.

Virtual Call