Case Study: Connect Arabia International cuts labor costs by 50% with PortaBilling from PortaOne

Connect Arabia International - Customer Case Study

Connect Arabia International (CAI), Oman's exclusive international gateway operator, faced substantial challenges in quickly and reliably identifying, logging, rating, and billing the massive volume of international voice traffic passing through its network. To support its entire billing spectrum and remain competitive, CAI sought a converged platform and chose to implement PortaBilling, a BSS solution from vendor PortaOne.

PortaOne implemented its PortaBilling platform, which provided an open architecture for custom solutions and a reliable, easy-to-use interface. This solution delivered significant efficiencies for CAI, resulting in a 20% decrease in service downtime and reducing the company's direct labor costs by 50%. The PortaOne technical support team was also credited for its seamless installation and ongoing expert support.

Connect Arabia International

Saleh Al-Khaldi

Chief Technical Officer