Case Study: Pacific Compensation Insurance Company achieves a secure, fully branded SSO portal and streamlined agent/customer access with PortalGuard

Pacific Compensation Insurance Company - Customer Case Study

Pacific Compensation Insurance (PacComp), a California-based insurer with 1,150+ users, needed a fully integrated, secure and brandable portal to give agents and customers role-specific access to applications (including AD, Salesforce, PCIC and SpringCM). Their existing SSO met only some needs, lacked customizability and auditing, and created extra work for IT and frustration for end users who still had to re-authenticate or saw irrelevant resources.

By deploying PortalGuard SSO, PacComp added a fully branded gateway that integrates with AD/LDAP/SQL directories, supports SAML and forms‑based SSO (with AES-256‑protected credential vaulting), and exposes only the apps each user needs. The implementation delivered seamless single sign-on across a wide range of apps, centralized auditing and on‑demand reports, and reduced IT overhead and end-user friction.

Pacific Compensation Insurance Company