Case Study: Masonicare cuts password-reset help desk calls and wait times with PortalGuard

Masonicare Applies PortalGuard to Reduce the Burden of Password Related Help Desk Calls

MasoniCare, a 2,400-user non-profit healthcare organization in Wallingford, CT, faced nightly spikes in password-related Help Desk calls that created long hold times and overloaded staff. They needed a cost-effective, easy-to-manage way to let users reset passwords without tying up IT resources.

MasoniCare deployed PortalGuard’s on‑premises self‑service password reset (SSPR) with configurable password policies, interactive guidance, and a mobile reset app, making resets quick and intuitive. The solution lowered password-related calls, reduced hold times, and freed IT to focus on higher‑value tasks while staying affordable and simple to administer.

Masonicare