Case Study: Echo360 achieves cost-effective, BYOD-ready self-service password reset with PortalGuard Nebula SSPR

Echo360 - Customer Case Study

Echo360, a Virginia-based education technology company supporting 150+ global users in a BYOD environment, needed a cloud-based, configurable self-service password reset (SSPR) that integrated with Active Directory, Office 365 and OWA to relieve their IT team. After testing Microsoft Azure and other options — and encountering account corruption, poor technical responsiveness, and upselling — Echo360 prioritized a vendor that would provide hands-on partnership and reliable deployment support.

PortalGuard Nebula delivered a cloud SSPR with a real-time AD connection (no directory sync), broad device compatibility, granular password policies and contextual user guidance. With a dedicated technical engineer, fast deployment, highly responsive support, near‑100% uptime and a price point roughly four times lower than Azure, Echo360 quickly reduced manual password resets and achieved immediate ROI.

Echo360