Case Study: Contra Costa Community College District achieves fewer password help‑desk calls and consolidated single sign-on with PortalGuard

Contra Costa Community College District - Customer Case Study

Contra Costa Community College District, a California higher-education system serving 60,000+ students, faculty and staff, faced recurring spikes in password-related help desk calls at semester starts and breaks, plus user frustration from multiple login prompts to Office 365, SharePoint and Ellucian Colleague — all while operating with a lean IT team and tight budget.

By deploying PortalGuard as an on‑premises Identity Provider, Contra Costa implemented Single Sign‑On (SAML v2.0) and Self‑Service Password Reset (SSPR) — including PortalGuard Desktop for in‑login resets and 11+ verification methods — allowing users to authenticate once with a single set of credentials. The solution fit budget constraints, reduced help desk call volume and wait times, and scaled to support 60,000+ users through a horizontally scalable architecture.

Contra Costa Community College District