Case Study: Jungle Luxe reduces owner inquiries by 50% with Assembly

Jungle Luxe reduces owner inquiries by 50%+ with Portal

Jungle Luxe, a luxury property management company based in Tulum, Mexico, faced the challenge of managing over 110 vacation rental properties for owners who lived thousands of miles away. With a lean team, founder Rachel Hugenschmidt needed a centralized solution to handle constant owner inquiries and decentralized communications, which were being conducted over channels like WhatsApp. To address this, they implemented a client portal from vendor Portal using its Assembly platform.

Using Portal's Assembly, Jungle Luxe created a centralized hub for all owner communications and documents. The solution incorporated the Files, Messages, and Helpdesk apps, which organized critical information and reduced repetitive inquiries. This implementation led to a more than 50% reduction in owner inquiries, which the company estimates saved them the cost of hiring an additional administrator, while also providing crucial peace of mind for their international investors.

Jungle Luxe