Portal
4 Case Studies
Case Study: Capital One Luxury Travel speeds hotel partner onboarding with Assembly
A Portal Case Study
Capital One Luxury Travel cuts onboarding from 60 to 30 days with Portal
Capital One Luxury Travel faced the challenge of scaling its global hotel partner program, which was previously managed through inefficient Google spreadsheets and lengthy email chains. The time-consuming process of onboarding a single partner could take up to 60 days, creating friction for both the internal team and the partners. Seeking to improve the experience, the company evaluated the classic 'build vs. buy' dilemma and turned to the vendor Portal for its client portal solution.
Using Portal's software, Capital One Luxury Travel implemented a white-labeled, branded portal that streamlined onboarding and communications. The solution included custom forms, automated notifications, and embedded training. This allowed the company to more than double its partner network to over 1,100 hotels and slash onboarding times from 60 days to approximately 30 days. Portal enabled the company to centralize partner engagement and connect partner data to internal quality control processes, creating a scalable foundation for growth.
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