Case Study: SPS Commerce clears 500+ Jira tickets with zero incidents using Port

SPS Commerce clears 500+ Jira tickets with zero incidents using Port

SPS Commerce, the world's largest retail network, faced a challenge with its hundreds of engineers managing over 3,000 services. Repetitive development tasks like bug fixes and migrations were piling up faster than teams could handle. To address this, they partnered with the vendor Port to build a scalable AI software factory that could automate these processes.

Port provided the centralized platform for SPS's solution, which featured an agentic workflow for processing Jira tickets. The platform orchestrated planning and coding agents that drafted implementation plans and wrote code, all while giving developers oversight and control. This solution, built on Port, processed over 500 tickets and approximately 400 story points of work in its first four months with zero incidents, freeing developers to focus on more complex engineering work.

SPS Commerce