Case Study: The Deck saves 291 hours on phone calls with Popmenu Answering

The Deck saves over 291 hours on the phone with Popmenu

The Deck, a waterfront restaurant in Laguna Beach, faced a challenge with its phone lines being overwhelmed with simple questions after business rebounded. This prevented staff from providing good service to in-person guests and led to missed revenue opportunities from unanswered calls. To address this, they implemented the AI Answering service from Popmenu.

Popmenu's solution used an AI assistant to field common queries, freeing staff to handle only complex calls. The service transcribes voicemails and provides links for menus or reservations to other concepts. This implementation saved The Deck over 290 total hours on the phone, with the AI handling 1,100 calls in a recent 30-day period alone.

The Deck