Case Study: Monk’s earns over $126k in online ordering revenue with Popmenu Answering

Monk’s earns over $126k in online ordering revenue with Popmenu

Monk’s, a modern gastropub in La Grange, IL, faced operational challenges as its business grew, including a phone that was constantly ringing off the hook. Staff was often too busy to answer, leading to missed calls and poor customer service, even for the co-founder trying to call in. To address this, the restaurant turned to vendor Popmenu and implemented its automated answering service, Popmenu Answering.

Popmenu's solution used automated technology to field common customer questions via phone, such as hours and wait times, and then texted links for online ordering or joining a waitlist. This allowed staff to focus on in-person service while ensuring callers were assisted. As a result, Popmenu Answering handled over 2,400 calls in six months, saving Monk’s 23 hours of staff time and generating over $126,000 in online ordering revenue.

Monk’s