Case Study: World’s Leading Manufacturing Company achieves rapid North American end-user support transformation and 55 technical hires in 21 days with Pomeroy

World’s Leading Manufacturing Company - Customer Case Study

World’s Leading Manufacturing Company, a Fortune 150 global appliance manufacturer, needed to standardize and separate its North American end-user computing support from a single global provider. Facing a 45-day deadline to transition 134 sites across the U.S., Mexico and Canada and a parallel requirement to recruit and deploy dozens of IT staff within 21 days, the company engaged Pomeroy to provide end-user computing support, technical staffing and IT infrastructure services.

Pomeroy assumed full accountability for onboarding technical resources at 16 North American locations, leveraging its technical staffing master database, two full-time recruiters, regional interviewing teams, a centralized tracking system and automated qualification processes. The result: Pomeroy recruited, hired and deployed 55 technical resources in 21 days, achieved a 100% first-pass candidate approval rate, and enabled an on-schedule transition to the new end-user support operating model—an approach the client later adopted as a standard for other regions.