Case Study: Metropolitan Transportation Authority achieves 100% data center restoration and emergency connectivity in 8 hours with Pomeroy

Metropolitan Transportation Authority - Customer Case Study

The Metropolitan Transportation Authority faced catastrophic damage from Superstorm Sandy: widespread power loss, chest‑deep salt water at sites, 20 downed IT facilities and severed network connectivity that left its Emergency Operations Center, cameras and mission‑critical systems blind. Pomeroy, the Authority’s IT partner since 2008, was engaged to support recovery using its IT Infrastructure Services and Global Service Desk as part of an emergency IT response.

Pomeroy deployed 25 technical resources working 16‑hour shifts, rerouted traffic through a single data center, and used its Global Service Desk as a 24/7 communications hub to prioritize and restore systems. The result: Pomeroy restored data center operations to 100% within 8 hours, reopened 20 facilities and replaced or triaged 150 key IT assets over two weeks, enabling emergency assessments and recovery across the transit network.

Metropolitan Transportation Authority