Case Study: Major Public Sector Transportation Agency achieves 50-60% cost savings and IT transformation with Pomeroy

Major Public Sector Transportation Agency - Customer Case Study

Major Public Sector Transportation Agency, which operates and secures major airports, trains, buses, bridges, tunnels, seaports and buildings and supports about 7,000 end-users and 5,500 assets across 40 locations, faced rising costs and fragmented IT services handled by multiple vendors. Following Gartner’s recommendation to consolidate and rebid services, the agency engaged Pomeroy to provide comprehensive IT Infrastructure Services — including service desk, end-user hardware/software and mobile support, server & storage administration, workstation engineering, procurement/logistics, IT asset management and a PMO.

Pomeroy consolidated managed services, expanded competitive bidding and deployed targeted technology and process changes: right-sizing service-desk and systems support, implementing storage virtualization and a five-nines fault-tolerant storage solution, remote workstation engineering and a standardized configuration center. Those changes delivered immediate, measurable results for the agency: 50–60% cost savings over previous contractors, about $1 million from storage virtualization, $400,000/year from improved resource allocation, $250,000 in hardware procurement savings, dramatically faster software deployments (a 100-workstation install cut from 48 hours to 4) and improved uptime and compliance.