Case Study: a leading healthcare insurer improves user experience and cuts support costs with Pomeroy

Leading Healthcare Insurer lowers support costs and speeds resolution with Pomeroy's 24/7 service desk for 1,900 employees

A leading healthcare insurer sought to innovate its user experience and improve support by applying new tools and self-service solutions. Their challenge was to increase operational efficiency, reduce support costs, and decrease incident resolution time. They partnered with Pomeroy to address these needs.

Pomeroy deployed its 24/7 Global Service Desk with predictive and automated technologies to support 1,900 employees and 2,500 devices. The solution included automated incident resolution, self-service capabilities, and chatbot support. This effort resulted in greatly improved ticket resolution, reduced ticket volume, and lower support costs for the client.