Case Study: Global Pharma & Manufacturing Company achieves over $13M in savings and 60% faster deployments with Pomeroy

Global Pharma & Manufacturing Company - Customer Case Study

Global Pharma & Manufacturing Company, a diversified pharmaceutical and manufacturing firm supporting about 20,000 end-users across 35 U.S. and Canadian locations, faced inefficient onsite desktop staffing, OEM procurement constraints that caused delivery delays and limited product configuration options, and exposure to late-lease penalties. The Client engaged Pomeroy for IT infrastructure services — including onsite desktop support, staffing, procurement and logistics, integrated service desk and remote desktop support, and large-scale Windows 7 integration — to address these gaps.

Pomeroy implemented an SLA-based shared staffing model, outsourced and integrated the service desk with desktop support, and took over procurement, staging, configuration and asset recovery with vendor‑neutral sourcing and stocked inventories. The solution produced measurable results: over $13 million in combined savings (≈$9M from improved desktop allocation and ≈$4M from outsourcing/integrating service desk and field support), an additional $200,000 saved from streamlined order/install/asset recovery, a 60% reduction in order-to-install time (10 to 4 days), a 33% reduction in on-site PC install time, elimination of late-lease penalties, and ongoing SLA-driven innovation goals.