Case Study: Global Diversified Pharmaceutical and Manufacturing Company achieves 98% faster mobile device setup and $800K in cost recovery with Pomeroy

Global Diversified Pharmaceutical and Manufacturing Company - Customer Case Study

Global Diversified Pharmaceutical and Manufacturing Company engaged Pomeroy after struggling with widespread Mobility Management issues: legacy MDM technology, a 20‑page activation process that left new device setups taking three to five days, a growing backlog from 100+ daily setups, poor end‑user experience, and loose asset tracking that led to over 2,000 lost devices (estimated > $1.2M). The client selected Pomeroy for its Service Desk expertise and to implement a modern AirWatch MDM‑driven approach to mobile device support.

Pomeroy centralized device configuration and enrollment in its Service Desk, migrated users to new iOS/Android platforms, deployed AirWatch MDM and 16,000 smartphones/tablets, cross‑trained MDM specialists, and established asset reclamation and “white glove” support. The changes cut mobile device setup time by 98% (to about 1 hour), boosted new device throughput up to 400%, recovered $800,000 through improved asset tracking, and reduced dedicated technical resource costs by 33%, while increasing end‑user satisfaction.