Case Study: Fortune 150 appliance manufacturer achieves rapid North American end-user support transformation with Pomeroy—deploying 55 technicians in 21 days

Fortune 150 company - Customer Case Study

The Fortune 150 company, a global leader in home appliances with roughly $18 billion in sales and 68,000 employees, needed to standardize and overhaul its end-user computing support in North America. To separate North America from its global tier-one provider, the company engaged Pomeroy for end-user computing and technical staffing services and faced two tight deadlines: transition a single IT support operating model across 134 sites in 45 days and recruit, screen, hire and deploy dozens of IT resources within 21 days.

Pomeroy assumed full accountability for onboarding technical resources across 16 North American locations, leveraging its technical staffing database, two full-time recruiters, six regional interviewing teams, a centralized tracking system and automated qualification processes. Pomeroy recruited, hired and deployed 55 technical resources in 21 days, enabled the on-schedule transition, achieved 100% first-pass client approval of candidate recommendations, and provided daily progress reporting — results the client later adopted as the standard transition model for other regions.