Case Study: Trane Commercial Systems cuts warranty costs with HP and PolyVista

Trane Commercial Systems - Customer Case Study

Trane Commercial Systems, a major HVAC manufacturer, faced a challenge in managing its warranty chain. Its existing system was cumbersome, making it difficult to extract actionable insights from data to quickly identify and resolve product quality issues. The company partnered with vendor PolyVista and implemented its Discovery analytical software to gain deeper analytical capabilities for early defect detection and root cause analysis.

PolyVista, with support from HP Services, implemented a solution that involved creating a cleaned and organized data repository for the Discovery software. This enabled Trane's field quality engineers to perform their own multidimensional analysis, reducing time spent on data analysis by 30%. The implementation was a significant success; warranty savings more than covered the project costs in the first year, and Trane significantly reduced its warranty spend as a percentage of sales.

Trane Commercial Systems

John Hagen

Global Quality Systems Leader