Case Study: Vanta cuts inactive-user identification errors to 1–2% and speeds support with Polytomic

How Vanta Ensures Customer Success with Polytomic

Vanta, a software company that automates security monitoring for certifications like SOC 2, HIPAA, and ISO 27001, faced fragmented internal customer data, strict data‑security needs, and recurring misidentification of active versus inactive accounts that risked lockouts and incorrect billing. To address these challenges they engaged Polytomic to securely aggregate, sanitize, and sync customer metrics and business data across systems like Salesforce, Zendesk, and their analytics database.

Polytomic implemented continuous data piping and transformation—powering Vanta’s Engagement Score and populating native data stores in Salesforce and Zendesk—so Customer Success, Support, Sales, and Engineering teams see consistent, actionable data in their home systems. By using Polytomic, Vanta reduced inactive user identification errors from 7–10% down to 1–2%, sped up support ticket resolution, enabled proactive product fixes, and ensured the Engagement Score is propagated across the organization.

Vanta

Kevin Silberblatt

Business Operations