Case Study: ShipBob achieves instant Salesforce data access and higher sales conversion with Polytomic

How ShipBob Globalizes its Operations with Polytomic

ShipBob, a fast-growing third‑party logistics provider serving over 5,000 direct‑to‑consumer merchants, needed faster, reliable access to operational data inside Salesforce. Before working with Polytomic, ShipBob’s Revenue Operations team relied on Engineering to write custom scripts to push app‑database values into Salesforce—a process that took two to four weeks every time a change was needed—making it hard for Merchant Success, Sales, and Marketing to get timely, actionable insights.

Polytomic’s data‑sync platform enabled ShipBob to push operational data directly into Salesforce, putting key customer metrics and lead source information at reps’ fingertips. Using Polytomic, ShipBob reduced the time to recreate aggregated values from up to four weeks to about two days (and can send data near‑instantly), improved monitoring and proactive outreach, increased sales conversion by surfacing lead context, and empowered targeted marketing segmentation and executive reporting. Polytomic’s integration removed dependency on engineering and created a single source of truth across teams.

ShipBob

Jonathan Jobb

Revenue Operations