Case Study: Flock Safety achieves 6x faster issue detection and real-time camera-health sync with Polytomic

How Flock Safety Keeps its Customers Safe with Polytomic

Flock Safety, a public-safety operating system that provides hardware cameras and subscription software to help businesses, neighborhoods, and law enforcement prevent crime, struggled with slow, manual detection of camera issues. They needed a way to sync camera-health data into Salesforce in real time without involving engineering, while respecting Salesforce API limits and strict security requirements—so they turned to Polytomic’s real-time data-sync integration.

Polytomic implemented continuous, secure syncing from Flock Safety’s camera health database into Salesforce, automatically creating work orders when problems occur and routing them to the right teams. The result: a 6x reduction in issue-detection time, faster technician dispatch, fewer offline cameras, and more capacity for preventive maintenance—benefits Flock Safety attributes directly to Polytomic.

Flock Safety

Jonathan Love

Vice President of Operations