Case Study: Convictional achieves faster support and unified customer data access with Polytomic

How Convictional Powers its Growth with Polytomic

Convictional, a Toronto-based supplier enablement platform for retailers and marketplaces, struggled with customer data locked in its application database, forcing engineers to extract information and leaving non-technical teams without easy access. Polytomic stepped in to provide a data integration solution that feeds Convictional’s customer data directly into HubSpot and surfaces it in Front and Google Sheets, giving customer-facing teams the visibility they needed without involving engineering.

Polytomic’s integrations let Customer Success, Business Development, and Sourcing see account status, onboarding progress, and key fields from the first interaction, enabling the team to identify needs proactively, improve onboarding, and resolve support tickets faster. By removing the need for engineers to query the database and enabling reporting in Google Sheets, Polytomic delivered measurable time savings, improved ticket response times, and better resource planning for Convictional.

Convictional

Catherine Roy

Customer Success Operations