Case Study: Flock Safety reduces camera downtime and responds faster with Polytomic

Flock Safety cuts issue detection time 6x with Polytomic

Flock Safety, a public safety company that provides camera systems and software to help communities solve crime, faced a challenge in manually monitoring the health of its deployed hardware. Their operations team had to constantly poll multiple internal systems to detect potential camera issues, a process that was time-consuming and created a significant lag between a problem occurring and it being addressed. This manual reliance risked missing critical alerts and increased camera downtime, which directly impacted their mission to keep communities safe.

To solve this, Flock Safety implemented Polytomic to sync data from its camera health database to Salesforce in real-time. This integration by Polytomic allowed the operations team to automatically detect issues and create work orders immediately, shifting their focus from manual monitoring to proactive problem-solving. The solution resulted in a 6x reduction in issue detection time, enabling faster customer problem resolution and allowing saved time to be reinvested into higher-value work like preventive maintenance.

Flock Safety