Case Study: Lululemon achieves invisible in-store customer engagement with Polyform Studio's smart mirrors

Lululemon scales smart mirrors to 120+ stores with Polyform Studio

Polyform Studio partnered with Lululemon to rethink the in-store customer experience at their flagship locations. The challenge was to evolve the brand's iconic community chalkboards into a discreet, intelligent service that could deliver personalized content without disrupting the calm, curated environment of the stores.

The solution designed and implemented by Polyform Studio was a 65" Smart Mirror, a wall-mounted capacitive touchscreen hidden within a mirror. This full-stack product, which included a custom app UI and a remote CMS, seamlessly integrated commerce and local content. Polyform Studio rolled out over 200 units across 120+ stores, where they recorded over 250,000 monthly engagements, setting a new standard for invisible retail technology.

Lululemon