Case Study: Silver Chain achieves high-quality remote patient care and reduced travel time and costs with Polycom video solutions

Polycom connects the Silver Chain Group to remote healthcare patients

Silver Chain, a community and clinical healthcare provider in Western Australia that assists over 40,000 people each year, faced the challenge of delivering high‑quality in‑home care across a state that covers nearly one‑third of the country. Vast distances and limited local specialist availability made timely, personal and cost‑effective care and training difficult.

By deploying Polycom’s RealPresence Desktop, Mobile and HDX video solutions, Silver Chain enabled real‑time specialist consultations on tablets and smartphones and centralized clinical training from its head office. The video collaboration reduced travel time and costs, improved access to specialist advice, standardized training, reduced staff isolation, and drove behavioral changes that improved the quality and reach of patient care.

Silver Chain