Case Study: Stelligent increases eNPS by 15% with Polly

Mphasis Stelligent increases their eNPS by 15% with Polly

Mphasis Stelligent, a technology services company, wanted a better way to measure how its 50+ remote engineers were feeling and to turn their strong culture of feedback into something more actionable. Using Polly in Slack, the team could collect employee sentiment without adding friction to their already Slack-centric workflow.

Polly was implemented for monthly eNPS polling and twice-yearly engagement surveys, with demographic data added to make the feedback more useful. The result was near 100% response rates, the ability to track scores month over month, and a 15% increase in eNPS within just a few months, helping Mphasis Stelligent improve its culture through targeted follow-up and transparent reporting.

Stelligent

Casey Lee

VP of Engineering and Delivery