Case Study: Arthritis NSW improves arthritis support with Pollen's AI-powered Clara platform

Arthritis NSW supports nearly four million Australians with Pollen

Arthritis NSW identified a significant challenge for people living with arthritis: the difficulty of finding credible, up-to-date information amidst a sea of generic online content. This "content clutter" hampered their ability to make informed health decisions. They partnered with vendor Pollen to develop a solution to this problem.

Pollen created Clara, an AI-powered companion platform. Clara uses a smart retrieval system integrated with an LLM to provide accurate, curated answers from a trusted knowledge base, tailoring its responses to each user's unique type and stage of arthritis. This solution cuts through the clutter with contextual awareness and an appropriate tone of voice, providing critical support starting at a patient's diagnosis. The platform is built on a scalable architecture to grow and evolve over time, marking the start of a significant technological transformation in arthritis healthcare.

Arthritis NSW