Case Study: a state-run licensing board improves leadership communication and employee satisfaction with Pollack Peacebuilding Systems

State-run Licensing Board boosts employee satisfaction 58% with Pollack Peacebuilding Systems

A state-run licensing board in the Southern U.S. was experiencing significant internal conflicts, including complaints and EEO claims filed between support staff and leadership. The board engaged Pollack Peacebuilding Systems to help them understand and solve these growing issues at all organizational levels.

Pollack Peacebuilding Systems implemented a strategy that included an organizational conflict analysis, one-on-one coaching, and facilitated dialogues. As a result, employee satisfaction increased by 58% over nine months and 360-degree leadership assessments improved by 77% over the same period. Pollack Peacebuilding Systems helped create a more engaged workforce and allowed for better-aligned team members to be hired.