Case Study: a state-funded non-profit executive improves communication and feedback skills with Pollack Peacebuilding Systems

State-Funded Non-Profit Executive improves communication 46% with Pollack Peacebuilding Systems

An executive at a state-funded non-profit was facing communication challenges, with two coworkers filing complaints that he was difficult to approach, harsh, and quick to escalate conversations. The organization sought help from Pollack Peacebuilding Systems, which provided its Peacebuilder’s Program for communication and feedback coaching.

Pollack Peacebuilding Systems implemented a 12-week coaching program that began with a 360-degree assessment to identify discrepancies in the executive's self-perception versus coworker feedback. The solution focused on improving feedback delivery, building trust, managing emotions, and learning de-escalation techniques. The results showed a 46% average improvement across assessment areas, far fewer reported issues from coworkers, and greater job satisfaction for the executive, who then signed up for ongoing monthly coaching.