Case Study: the Federal Public Defender’s Office restores productive communication with Pollack Peacebuilding Systems

Federal Public Defender’s Office resolves conflict in 4 weeks with Pollack Peacebuilding Systems

The Federal Public Defender's Office, a governmental agency, faced a disruptive interpersonal conflict between an attorney and a legal assistant that was damaging the office environment and affecting client cases. They engaged Pollack Peacebuilding Systems, which utilized its expertise in organizational conflict analysis and transformative mediation to address the challenge.

Pollack Peacebuilding Systems implemented a solution that began with a conflict analysis via one-on-one interviews, followed by coaching sessions and a facilitated dialogue between the parties. This resulted in a non-legally binding agreement to ensure accountability. Due to this success, the Federal Public Defender then requested and received 12 weeks of group conflict management coaching for all head attorneys in the state, leading to improved communication and conflict resolution practices across the organization.