Case Study: Crutchfield achieves secure, scalable app deployment and fewer help‑desk calls with PolicyPak

Consumer Electronics Supplier chooses PolicyPak to manage their toughest applications and desktop settings

Crutchfield, a consumer electronics retailer with just under 500 employees, struggled to support internal requests for applications like Firefox and Java without compromising security or spending excessive admin time. Manually editing config files to enforce proxy settings, control updates, and keep versions consistent was not scalable for their lean IT Services Team.

They deployed PolicyPak on‑premises (in use since 2013) to centrally manage application and desktop settings, using Admin Templates, Item‑Level Targeting and the Group Policy Compliance Reporter. The result: easier deployment across ~750 machines with only one isolated issue, fewer help‑desk calls from broken or auto‑updated apps, faster compliance reporting for remote stores, and the confidence to safely “say yes” to supported software.

Crutchfield

Jon Bain

IT Services Team Leader