Case Study: Mountain States Health Alliance achieves streamlined policy workflows and improved staff productivity with PolicyMedical PolicyManager

Mountain States Health Alliance Streamlines Policy Workflows Enhancing Staff Productivity and Patient Quality with PolicyMedical PolicyManager™

Mountain States Health Alliance (MSHA), a 13-hospital system serving a 29-county region in Northeast Tennessee and Southwest Virginia, faced cumbersome, paper-based and homegrown policy management that produced duplicated policies, poor version control, and low usability. To address these challenges MSHA selected PolicyMedical and its PolicyManager™ solution to replace paper manuals and an inefficient in‑house system.

PolicyMedical’s PolicyManager™ was deployed to provide real-time access, automated review alerts, advanced search, electronic signatures, role-based workflows and hyperlinking to other systems. The change eliminated duplicated policies, improved document and version control, increased accountability across the organization, let staff access current policies within seconds, and—according to MSHA—enhanced operational efficiencies ten‑fold; MSHA has used PolicyMedical for more than a decade with ongoing strong support from the vendor.

Mountain States Health Alliance

Myra

Policy Manager Administrator