Case Study: Hospital for Special Surgery achieves streamlined policy management and improved patient safety with PolicyMedical's PolicyManager

Hospital for special surgery modernizes policy approaches to improve operational excellence

Hospital for Special Surgery (HSS), a leading orthopedic hospital, faced fragmented, paper-based policy and procedure workflows that created inconsistencies, multiple policy versions, and limited collaboration as it implemented a new EMR in 2014. To modernize and standardize policy management, HSS evaluated solutions and selected PolicyMedical’s PolicyManager™ for its cloud-based automation, regulatory mapping, electronic sign-offs and robust search and reporting features.

Using PolicyMedical’s PolicyManager™, HSS centralized policy creation with standard templates, automated approval workflows, alerts, electronic sign-off and links to education and LMS content, supported by an Interdisciplinary Practice Council. The PolicyMedical deployment delivered anytime access to up-to-date policies, streamlined survey readiness and compliance, eliminated paper/ink/storage costs, improved staff education, collaboration, morale and productivity, and reduced the risk of old policies being used in error—boosting patient safety and operational excellence.

Hospital for Special Surgery