Case Study: Better Living Health and Community Services achieves streamlined, time-saving policy management with PolicyMedical's PolicyManager

Better Living Health and Community Services Selects PolicyManager™ for its ease of use, and significant time saving benefits

Better Living Health and Community Services, a Toronto-based community services organization with 150 employees (50% community-based), struggled with manual policy management—policies housed in binders at every site, inconsistent versions, and reviews only when issues arose. To modernize for accreditation and quality improvement, they selected PolicyManager™ from PolicyMedical.

PolicyMedical implemented PolicyManager™, delivering an intuitive electronic policy platform with automated review and approval, shared management, attestation, email review notifications, electronic signatures and in-system editing. After hands-on training and adoption, Better Living gained significant time savings, consistent access to up-to-date policies, improved collaboration and process control, and a stronger foundation for quality improvement and patient safety.

Better Living Health and Community Services

Kristen Caballero

Vice President of Quality Improvement and Performance