Case Study: Ramsay Santé achieves real-time patient flow visibility with Pole Star Indoor Positioning

Ramsay Santé deploys patient tracking across 3 sites with Pole Star Indoor Positioning

Ramsay Santé, a leading global private healthcare provider, faced the challenge of invisible patient flow and bottlenecks within its high-throughput ambulatory services. Without a way to track patient movement, waiting times remained hidden until they caused frustration, making it impossible to measure and optimize their operations. To address this, they partnered with vendor Pole Star Indoor Positioning.

Pole Star implemented a continuous patient tracking solution using their NAO® Track NG platform and lightweight BLE wristband tags. The system used motion-triggered tracking and a tuned infrastructure to optimize battery life, ensuring minimal upkeep. This deployment made patient movement and waiting times visible and measurable, providing the data needed to optimize flow. The solution was successfully deployed across three sites, proving to be a low-maintenance and repeatable pattern ready for further scaling.

Ramsay Santé