Case Study: HID Global improves hospital wayfinding across 60+ hospitals with Pole Star Indoor Positioning

HID Global reduces missed hospital appointments by 2% with Pole Star Indoor Positioning

The customer, a healthcare network operating over 60 hospitals, partnered with vendor Pole Star to address the significant challenge of patient and visitor navigation through its complex, multi-floor facilities. Thousands of people, many under stress or with mobility constraints, struggled to find their way, which negatively impacted the patient experience and operational flow.

Pole Star implemented its NAO Mobile indoor positioning solution, embedding real-time wayfinding directly into the hospital network's existing mobile applications. The solution provided turn-by-step navigation, accessible routing, and arrival alerts. This integration led to a measurable 2% reduction in missed appointments across the network, translating to an estimated $300,000–$600,000 in additional revenue, while significantly improving patient satisfaction and reducing on-site stress.

HID Global