Case Study: Muse by Interaxon improves customer satisfaction with Polcode's custom customer care data warehouse

Muse by Interaxon boosts customer care with Polcode and centralizes millions of meditation minutes

Polcode assisted Muse by Interaxon, the creator of the Muse EEG-powered headbands, in addressing a critical customer care challenge. As the company grew, its service teams were overwhelmed by support tickets and lacked a unified view of customer data, making it difficult to provide personalized and efficient support. They needed an affordable, custom-built solution to centralize vast amounts of historical customer information.

The solution was the Muser Project, a custom Data Warehouse and customer care interface built by Polcode's Ruby on Rails specialists. The system consolidated data from all internal systems into a single customer profile, enabling agents to quickly access purchase history, device details, and meditation session metrics. The results from Polcode's work included improved agent efficiency, a positive impact on client experience, the elimination of legacy data issues, and enhanced business reporting through a fully centralized platform.

Muse by Interaxon