Case Study: Goodyear becomes a highest-rated workplace with Polco employee surveys

Goodyear boosts employee survey participation to 90% with Polco

The city of Goodyear, Arizona, faced challenges with low employee morale, ineffective communication, and a lack of career development opportunities. To address this, they partnered with Polco to regularly administer The National Employee Survey (The NES) to their staff and gather critical feedback on the workplace environment.

By implementing Polco's NES service, Goodyear was able to identify key focus areas and enact strategic changes, including defining core cultural values and introducing new performance management and communication tools. As a result, the city saw dramatic improvements across all survey metrics, becoming the highest-rated local government nationally in categories like managing low-performing employees, which saw a 37% positive increase. Goodyear also achieved an exceptional 90% survey participation rate, far exceeding the average.

Goodyear