Case Study: Flower Mound achieves higher resident satisfaction with Polco

Flower Mound boosts resident satisfaction with Polco’s survey insights and a 15,000-square-foot library expansion

The Town of Flower Mound, Texas, faced a challenge in meeting its residents' expressed desire for more cultural arts and enrichment opportunities. To understand this need, the town used Polco's National Community Survey (The NCS) to gather and measure resident feedback.

By implementing the recommendations from a Cultural Arts Master Plan, which was informed by Polco's data, Flower Mound created numerous new programs and events. This focus led to a dramatic increase in resident satisfaction with cultural opportunities as measured by Polco's surveys, earning the town a national Voice of the People Award for Transformation in Education and Enrichment from Polco and ICMA.

Flower Mound, Texas