Case Study: Clive, Iowa achieves 98% resident satisfaction with Polco

Clive, Iowa reaches 98% resident satisfaction with Polco

The City of Clive, Iowa partnered with Polco and utilized The National Community Survey (The NCS) to gather resident feedback and strategically measure satisfaction across community design, infrastructure, and development. Their challenge was to maintain exceptionally high resident satisfaction and guide future growth while continuously improving upon their already award-winning community standards.

By consistently administering Polco's survey, Clive identified key areas for strategic investment, leading to a rigorous infrastructure maintenance program and a thoughtful development process guided by resident input. The solution implemented by Polco provided the data that enabled Clive to earn the 2021 Voice of the People Award for Excellence in Community Design. This data-driven approach resulted in a 98% resident satisfaction rate, with 95% of residents rating Clive as a good place to live.

Clive, Iowa