Case Study: City of Rochester improves resident engagement and survey insights with Polco

City of Rochester gathers 1,500+ resident responses with Polco

The City of Rochester sought to improve civic engagement and gather consistent resident input to inform its decision-making processes. To achieve this, it partnered with the vendor Polco to implement its online survey tools and engagement platform.

By consistently using Polco's online survey tools for a variety of projects, Rochester made civic engagement a routine part of governance. The solution resulted in over 3,000 subscribed residents and one survey receiving over 1,500 responses, which directly influenced plans for library hours. Polco also enabled the city to streamline its surveying efforts and begin initiatives to reach more diverse demographic groups with translated surveys.

City of Rochester