Case Study: Oregon City improves IT support and strategic leadership with Polar Systems

Oregon City improves IT support for 150 workstations and 24 servers with Polar Systems

The City of Oregon City faced a challenge in improving its IT support and strategic leadership. Its IT manager was spending too much time on end-user requests instead of focusing on strategic initiatives. To address this, the city issued an RFP seeking a vendor for expanded outsourced IT services and ultimately selected Polar Systems for its vCIO and PolarStar Managed Services.

Polar Systems implemented a comprehensive solution, beginning with a city-wide IT assessment to build a strategic roadmap. They provided ongoing vCIO services for strategic consulting and PolarStar Managed Services for proactive and reactive support. The results included increased support, reduced ticket resolution times, and the establishment of a project roadmap for both short-term wins and long-term goals. The city reported that Polar Systems' methodology helped them meet and exceed their expectations for great IT service.

Oregon City