Case Study: Riviera achieves stronger food quality, safety, and SQF compliance with Poka

Riviera Improves SQF Compliance Audit Scores With Poka

Riviera, a long-standing dairy manufacturer in Quebec, faced limited visibility into production quality and incomplete training records that threatened food-safety compliance and audit performance. To address persistent non-conformities and an 86% SQF audit score, the company adopted Poka’s worker performance support app (implemented in 2017) to digitize work instructions and skills tracking.

Poka provided digital work instructions, video micro-lessons, QR-linked SOPs, a factory feed for NCRs, and a skills matrix to track training and endorsements. As a result, Riviera cut fruit waste on a yogurt line by 9%, eliminated training-related non-compliances, raised its SQF score to 91%, and reduced audit time from one hour to ten minutes.

Riviera

Amelie Provost

HACCP & SQF Manager