Case Study: Barry Callebaut scales operator-centric culture with Poka

How Barry Callebaut is Digitalizing and Scaling an Operator-Centric Culture

Barry Callebaut partnered with Poka to strengthen its operator-centric culture and improve how teams share knowledge, handle safety, and respond to issues on the plant floor. The company needed a better way to support training, troubleshooting, and communication across shifts and sites while making problem-solving more visual and dynamic.

Using Poka’s web and mobile platform for digital work instructions, knowledge sharing, and on-the-floor communication, Barry Callebaut was able to execute faster problem-solving, socialize defects through photos and videos, and escalate issues more effectively to management. Poka also helped make the Gemba more dynamic and improved workshop productivity, with leaders reporting that it is supporting multiple elements that make a difference across operations.

Barry Callebaut

Newman Chang

Plant Manager