Case Study: Global Food Manufacturer reduces shadowing time by 40% with Poka

Global Food Manufacturer Reduces Shadowing Time by 40% Using Poka

Global Food Manufacturer, the Specialized Nutrition division of Danone’s Zoetermeer plant, needed a better way to train and support operators on the factory floor. With more than 600 SKUs, over 200 detailed procedures, and inconsistent shadowing across multiple trainers, workers struggled to remember rarely used tasks and quickly find the right instructions when problems arose.

To solve this, Global Food Manufacturer implemented Poka, a web and mobile performance support app for manufacturers, using QR codes, short training videos, work instructions, and a skills matrix. With Poka, the plant reduced shadowing time by 40%, cut the time to set up skills by 75%, created 135 micro-lessons, and saw more than 2,000 operator updates in the first year.