Case Study: ABB Saint-Jean achieves digital transformation and faster problem resolution with Poka

ABB - Customer Case Study

ABB Saint-Jean, a 450-employee plant in ABB’s installation products division, needed to modernize outdated equipment and IT systems, close a long-standing digital gap on the factory floor, and capture frontline worker knowledge to improve quality, customer satisfaction and efficiency. To meet this challenge they partnered with Poka and adopted its mobile performance support app.

Poka deployed a worker-centered solution—QR-code access to up-to-date instructions on iPads, a live factory feed for real-time communication, and a skills matrix to track competencies—enabling workers to share photos, videos and 2,000+ updates from their workstations. The results include an 18% increase in productivity, a 64% reduction in non-conformities, a 60% decrease in accidents and a 42% drop in customer complaints, demonstrating Poka’s measurable impact on safety, quality and engagement.

ABB

Mike Shenouda

Operations Director