Case Study: a top 10 Australian retailer boosts NPS with Pointerpro

One of Australia’s top 10 retailers uses gamified learning to increase NPS

An Australia's top 10 retailer's two-person learning team, led by Kelly Vogler, faced the challenge of creating digital training that its staff would actually remember and that would have a measurable impact on their behavior and performance. Their goal was to move away from forgettable modules by implementing training that adhered to adult learning principles and incorporated gamification to drive engagement and retention.

The retailer used Pointerpro to create rapid, cost-effective gamified learning campaigns featuring leaderboards and bite-sized quizzes. This solution from Pointerpro led to a significant increase in knowledge retention and learner confidence. Most notably, a specific product knowledge campaign resulted in a 6% improvement in the Net Promoter Score (NPS) during the busy Christmas period, a time when scores typically decrease. The tool also dramatically reduced development time and was rated as highly engaging by learners.