Case Study: Kerr's Hire achieves streamlined multi-location operations and improved customer service with Point of Rental Software

Kerr's Hire - Customer Case Study

Kerr’s Hire, a family-owned equipment rental business based in Geelong with three branches across Victoria, was growing but hampered by an unstable rental system, a primitive general ledger that made cash transactions cumbersome, no integrated reservations, and fractured vendor support after their previous supplier announced end-of-life for the product. To solve this, Kerr’s selected Point of Rental Software, first implementing Rental Expert and then upgrading to Rental Elite to manage operations across their locations.

Point of Rental Software deployed Rental Elite to give Kerr’s online ordering, integrated reservations, maintenance scheduling to prevent double bookings, and multi-location inventory visibility, plus features like contract cloning, work order management, Purchase Orders, Dispatch with GPS, the Inspection App, and website integration. The switch to Point of Rental Software has made day-to-day work dramatically easier, improved availability accuracy and inventory control, reduced double bookings, and sped up contract processing—helping Kerr’s Hire deliver faster, more consistent customer service.

Kerr's Hire

Gary and Heather Kerr

Kerr's Hire